Privacy Policy

Effective date: August 1, 2026
Last updated: August 1, 2026

Kintsura respects the personal and often sensitive nature of the information people may share while using our website, coaching services, membership portal, reflective tools, and community spaces.

This Privacy Policy explains how Elizabeth Lauren Bucher, doing business as Kintsura, an Oregon sole proprietor (“Kintsura,” “we,” “us,” or “our”), collects, uses, stores, and shares personal information through [Website URL], the Kintsura membership portal, and related services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

  • The public Kintsura website;
  • Membership registration and account pages;
  • Paid memberships and purchases;
  • Private journals, worksheets, assessments, and interactive tools;
  • Resource favorites and saved materials;
  • Coaching and meditation registrations;
  • Live online sessions;
  • Email forms and communications;
  • Community spaces operated by Kintsura; and
  • Related online services that link to this Privacy Policy.

Third-party platforms—including Stripe, Discord, video-conferencing services, and social-media platforms—may collect information under their own privacy policies when you use those services.

2. Information We Collect

The information we collect depends on how you use Kintsura.

A. Account and contact information

When you register, make a purchase, subscribe, or contact us, we may collect:

  • Your name;
  • Email address;
  • Username;
  • Password or authentication credentials in encrypted or hashed form;
  • Billing address;
  • General location;
  • Membership level;
  • Communication preferences; and
  • Other information you choose to provide.

B. Payment and transaction information

Payments may be processed by Stripe or another third-party payment processor.

We may receive limited transaction information such as:

  • Payment status;
  • Purchase amount;
  • Membership plan;
  • Renewal date;
  • Transaction identifier;
  • Card type and last four digits;
  • Billing name and address; and
  • Records of refunds, disputes, or cancellations.

Kintsura does not receive or store your complete payment-card number when payment is processed directly by Stripe or another payment processor.

C. Private journal and worksheet information

The membership portal may allow you to create private journal entries, complete interactive worksheets, record emotions, identify thoughts or behavioral patterns, save reflections, and revisit previous entries.

Depending on what you choose to enter, this information may reveal:

  • Emotional experiences;
  • Mental health-related concerns;
  • Stressors or symptoms;
  • Relationships or personal history;
  • Habits and behavior patterns;
  • Goals, values, or beliefs;
  • Meditation experiences; and
  • Other personal or sensitive information.

These entries are intended to be private to your account within the member-facing portal. Other members cannot access them.

However, no online system is equivalent to a private paper journal. Authorized administrators and technology providers may technically process or access stored information when reasonably necessary to operate the platform, troubleshoot a problem, protect security, comply with law, or respond to a request from you.

We do not routinely read private journal entries or worksheet responses. We do not use their contents for advertising, sell them, post them publicly, or use identifiable entries as testimonials.

Please do not enter information about another person unless you have a lawful and appropriate reason to do so.

D. Saved resources and portal activity

We may collect information about how you use the member portal, including:

  • Resources you view;
  • Resources you save or favorite;
  • Worksheets or tools you open or complete;
  • Progress through interactive activities;
  • Dates and times of access;
  • Membership features used; and
  • Technical events needed to save or restore your activity.

This information may be used to provide requested features, maintain your account, troubleshoot problems, improve portal usability, and understand general engagement with the membership.

E. Coaching and program information

If you inquire about or participate in coaching, meditation sessions, workshops, or other programs, we may collect:

  • Scheduling and attendance information;
  • Intake-form responses;
  • Goals or reasons for seeking coaching;
  • Session-related communications;
  • Administrative notes;
  • Agreements and consent records;
  • Accommodations you request; and
  • Information you voluntarily share during the coaching relationship.

Additional terms or consent documents may apply to individual coaching services.

F. Community information

If you participate in a Discord server, member discussion area, group session, or other community feature, we may collect or have access to:

  • Your display name and profile information;
  • Posts, comments, reactions, or shared files;
  • Direct communications sent to Kintsura;
  • Reports concerning community conduct;
  • Moderation records; and
  • Information you choose to disclose to other members.

Information you share in a group or community space is visible to the people who have access to that space. Other participants may copy or disclose what you share despite community rules. Please use care when deciding what to post.

G. Communications

When you email us, submit a contact form, respond to a survey, request support, or otherwise communicate with Kintsura, we may collect the contents of the communication and information needed to respond.

If you subscribe to newsletters or promotional messages, we may also collect information about email delivery, opens, and link interactions, depending on the email service used.

H. Technical and device information

When you access the website or portal, we and our service providers may automatically collect:

  • Internet Protocol address;
  • Browser and device type;
  • Operating system;
  • Approximate location derived from an IP address;
  • Referring and exit pages;
  • Dates and times of visits;
  • Pages or features accessed;
  • Error logs;
  • Login and security events; and
  • Cookie or similar technology identifiers.

3. How We Use Information

We may use personal information to:

  • Create and maintain your account;
  • Authenticate logins and protect account security;
  • Process purchases, subscriptions, renewals, cancellations, and refunds;
  • Provide membership content and portal features;
  • Save and display your private entries and resource preferences;
  • Schedule and deliver coaching, meditation, and community offerings;
  • Communicate about your account, purchases, sessions, or requests;
  • Send newsletters or promotional communications when permitted;
  • Respond to questions and provide technical support;
  • Moderate community spaces and enforce community standards;
  • Detect misuse, fraud, security incidents, or technical problems;
  • Maintain, test, and improve website and portal functionality;
  • Understand aggregate patterns of service use;
  • Keep financial, tax, consent, and business records;
  • Enforce our Terms and Conditions;
  • Comply with applicable law or valid legal process; and
  • Protect the rights, safety, privacy, and security of Kintsura, its members, and others.

We will not use private journal entries or worksheet responses for advertising or public marketing.

If we want to use an identifiable personal story, testimonial, quotation, or reflection for another purpose, we will request separate permission.

4. Sensitive and Mental Health-Related Information

Some information you choose to provide may be considered sensitive personal information or consumer health data under applicable law.

Kintsura collects this information only when you choose to provide it or when it is reasonably necessary to deliver a feature you request.

We use sensitive information to:

  • Save and display your private entries;
  • Deliver coaching or reflective tools you request;
  • Provide accommodations or support;
  • Maintain platform security;
  • Comply with legal obligations; and
  • Fulfill other purposes disclosed when the information is collected.

We do not sell sensitive personal information.

We do not use private mental health-related information to create advertising profiles or target advertisements.

Where applicable law requires consent before sensitive information is collected or processed, we will request that consent through an appropriate notice or affirmative action.

5. Kintsura Is Not a HIPAA-Covered Medical Provider

Kintsura provides coaching, mindfulness, meditation, education, and personal-development services. Kintsura does not provide psychotherapy, medical treatment, diagnosis, or other licensed healthcare services.

Kintsura is generally not a “covered entity” under the Health Insurance Portability and Accountability Act, commonly known as HIPAA. Information submitted to the portal should not be assumed to receive the same legal protections as medical records maintained by a physician, therapist, hospital, or health insurer.

This does not mean we treat your information casually. We use reasonable privacy and security measures and restrict the purposes for which sensitive information may be used.

6. Cookies and Similar Technologies

Kintsura and its service providers may use cookies, local storage, pixels, or similar technologies.

These technologies may be used for:

  • Keeping you signed in;
  • Remembering preferences;
  • Processing membership sessions;
  • Maintaining security;
  • Operating checkout functionality;
  • Saving portal activity;
  • Measuring website performance;
  • Understanding general usage patterns; and
  • Supporting embedded third-party features.

Essential cookies

Some cookies are necessary for account login, security, membership access, payment processing, and other requested functionality. Disabling these cookies may prevent parts of the website or portal from working.

Analytics cookies

We may use [Analytics Provider, if any] to understand general website traffic and improve the service. Analytics tools may collect information such as device type, pages visited, approximate location, and referral source.

Advertising cookies

Kintsura does not currently use private journal, worksheet, or coaching information for targeted advertising.

If we introduce advertising or nonessential tracking technologies in the future, we will update this Policy and provide any notice or consent mechanism required by law.

You may be able to control cookies through your browser or through a cookie-preference tool displayed on the website.

7. How We Share Information

We do not sell your private journal entries, worksheet responses, coaching information, or other personal information.

We may share limited information in the following circumstances.

A. Service providers

We may provide information to vendors that help us operate the website and services, such as:

  • Website hosting and data-storage providers;
  • WordPress and membership-platform providers;
  • Payment processors such as Stripe;
  • Email and newsletter services;
  • Scheduling and video-conferencing platforms;
  • Community platforms such as Discord;
  • Analytics and website-performance providers;
  • Security, backup, and anti-spam services;
  • Customer-support tools; and
  • Professional advisors such as attorneys or accountants.

These providers may process information only as needed to perform services for Kintsura or as otherwise described in their own applicable terms.

B. Community participants

Information you voluntarily post in a community space or share during a group session may be visible to other authorized participants.

Private journal entries and worksheet responses are not intentionally shared with other members.

C. Legal and safety reasons

We may preserve or disclose information when we reasonably believe it is necessary to:

  • Comply with applicable law, a court order, subpoena, or other valid legal process;
  • Enforce our agreements or investigate suspected violations;
  • Detect or respond to fraud, abuse, or security incidents;
  • Protect the rights, property, or security of Kintsura or another person; or
  • Respond to a credible and serious threat to someone’s safety.

Kintsura is not an emergency service and does not continuously monitor entries, messages, or community activity for signs of crisis.

D. Business changes

If Kintsura is reorganized, sold, merged, or transferred, personal information may be disclosed as part of evaluating or completing that transaction.

Any successor would be expected to handle personal information consistently with this Policy unless you are provided notice of a material change.

E. With your direction or consent

We may share information when you ask us to do so or provide permission for a particular disclosure.

8. Data About Live Sessions

Live coaching, meditation, or community sessions will not be recorded by Kintsura unless participants receive advance notice.

If a session will be recorded, we will explain:

  • What will be captured;
  • Why it is being recorded;
  • Who will have access;
  • How long the recording is expected to be retained; and
  • Whether participation without appearing in the recording is possible.

Participants are prohibited from recording sessions without prior permission from Kintsura and all affected participants.

Information voluntarily shared during a group session can be heard by other attendees. Although participants are expected to respect one another’s privacy, Kintsura cannot guarantee that another participant will maintain confidentiality.

9. Email and Marketing Choices

We may send administrative messages concerning:

  • Your account;
  • Membership renewals;
  • Purchases or refunds;
  • Security;
  • Changes to services or policies;
  • Scheduled sessions; and
  • Responses to your requests.

These service-related messages are not promotional, and you may not be able to opt out while maintaining an active account.

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us at [Privacy Email Address]. Unsubscribing from promotional email does not cancel a paid membership.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and tax records, resolving disputes, protecting security, and meeting legal obligations.

Retention periods may vary by information type:

  • Account information: Generally retained while your account is active and for a reasonable period afterward.
  • Journal and worksheet entries: Generally retained while your account remains active or until you delete them, where deletion functionality is available.
  • Transaction records: Retained as necessary for accounting, tax, payment, fraud-prevention, and legal purposes.
  • Coaching and program records: Retained for the period reasonably needed to administer the service and address legal or professional obligations.
  • Community and moderation records: Retained as needed to operate the community, investigate reported conduct, and protect members.
  • Technical logs and analytics: Retained according to security needs and the settings of the applicable service provider.
  • Backups: Deleted information may remain temporarily in restricted backups until those backups are overwritten through the ordinary backup cycle.

When information is no longer reasonably needed, we may delete it, de-identify it, or aggregate it so that it can no longer reasonably be linked to you.

Before publishing this Policy, Kintsura will document more specific internal retention periods for private entries, account backups, coaching records, and inactive accounts.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include:

  • Secure account authentication;
  • Encryption during transmission;
  • Restricted administrative access;
  • Software and plugin updates;
  • Backups;
  • Security monitoring;
  • Use of established payment processors; and
  • Measures intended to prevent unauthorized access.

No website, database, email system, or online transmission is completely secure. We cannot guarantee that information will never be accessed, lost, altered, or disclosed without authorization.

You are responsible for using a strong, unique password, keeping your credentials private, and signing out when using a shared device.

If we learn of a data breach, we will investigate and provide legally required notices to affected individuals and government authorities.

12. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have the right to request that we:

  • Confirm whether we process your personal information;
  • Provide access to personal information we hold about you;
  • Correct inaccurate information;
  • Delete certain information;
  • Provide a portable copy of certain information;
  • Identify categories of information shared and categories of recipients;
  • Provide a list of specific third parties that received personal information, where required;
  • Restrict or withdraw consent for certain uses of sensitive information;
  • Opt you out of targeted advertising, sale, or certain profiling; or
  • Review an appeal if a privacy request is denied.

You may also:

  • Edit certain account information through your profile;
  • Delete individual entries where the portal provides that function;
  • Unsubscribe from promotional email;
  • Adjust browser cookie settings; and
  • Cancel your membership.

Kintsura does not currently sell personal information or use private member entries for targeted advertising.

To submit a privacy request, contact liz@mylifeinbalance.co with the subject line “Privacy Request.”

We may need to verify your identity before fulfilling a request. We will use information provided for verification only to process the request.

You may authorize another person to submit a request where applicable law permits. We may require proof of that authorization and verification of your identity.

We will not discriminate against you for exercising a privacy right.

If we deny a request, you may appeal by replying to our decision or emailing liz@mylifeinbalance.co with the subject line “Privacy Appeal.”

Some information may be exempt from deletion or access requirements, including information we must retain for legal, tax, security, fraud-prevention, or dispute-resolution purposes.

13. Universal Opt-Out Signals

Where required by applicable law, we will recognize browser-based universal opt-out signals, such as Global Privacy Control, for processing covered by those signals.

Because Kintsura does not currently sell personal information or use it for targeted advertising, an opt-out signal may not materially change your experience.

14. De-Identified and Aggregated Information

We may create statistics or aggregated information about how people use Kintsura, such as the number of members who use a particular resource or general patterns of feature use.

We will take reasonable measures intended to prevent de-identified information from being associated with a particular person and will not attempt to re-identify it except when necessary to test whether de-identification methods are effective or as otherwise permitted by law.

We will not publish summaries of private entries in a way that identifies individual members.

15. Children’s Privacy

Kintsura’s membership services are intended only for adults age 18 or older.

We do not knowingly collect personal information from children through the membership portal. If you believe a person under 18 has created an account or submitted personal information, contact us at [Privacy Email Address] so that we can investigate and take appropriate action.

16. Third-Party Websites and Services

The website may link to or integrate with third-party websites and services.

For example, you may interact with:

  • Stripe for payment processing;
  • Discord for community participation;
  • Discord, Google Meet, or Zoom for live sessions;
  • Calendly, Vibly.io, or Google Calendar for appointments;
  • MailChimp for newsletters or account messages; and
  • Other embedded media or resources.

These providers control their own privacy practices. We encourage you to review their privacy policies before submitting information.

Kintsura is not responsible for the independent privacy or security practices of third parties.

17. International Users

Kintsura is based in Oregon, United States, and its services are primarily directed to adults in the United States.

If you access the services from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

This Policy does not represent that Kintsura’s services are designed to satisfy every privacy or professional-services requirement outside the United States.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in the portal, business practices, service providers, or legal requirements.

The revised Policy will be posted with a new “Last updated” date. If a change materially affects how we use sensitive personal information, we will provide additional notice or obtain consent where required.

19. Contact Us

Questions or requests concerning this Privacy Policy may be sent to:

Elizabeth Bucher, doing business as Kintsura
Oregon, United States
liz@mylifeinbalance.co
stillness.bloggingrightalong.com and/or lifeofkintsura.com